CUSTOMER SERVICE & PRIVACY POLICY

CUSTOMER SERVICE POLICY

 

Mild Red is committed to delivering exceptional customer service and quality products. We endeavour to ensure all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 2-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 3 business days to arrange an agreeable alternative item or a full refund.

 

PRIVACY POLICY

 

Your privacy is important to us, we do not rent, sell or distribute our customer base. We also do not store your credit card details on our server, all credit card purchases are processed through a Pay-Pal secure payment gateway. If you send correspondence via the Mild-Red website through email, fax or post, Mild-Red will retain such information in the records of your account. We will also retain customer service correspondence and other information from PayPal about you. We retain these records so that we can fulfil your online purchases in addition to measuring and improving our customer service. Mild-Red will not share, sell or rent retained customer information with any third-party persons or companies. We may, over time, delete these records if permitted by law. You should also be aware that we may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or is necessary to protect the users of our web site, the site or the public. Please read carefully the privacy policy of Paypal when creating an account or providing them with your credit card details