PAYMENT & SHIPPING
All payments are to be made in full, inclusive of any postage costs, via credit card.
Mild-Red accepts the following credit cards and options as forms of secure payment:
Visa, MasterCard, American Express and PayPal.
Prices listed on the website are all represented in $NZD and will be charged in $NZD to your credit card, using that days exchange rate.
Online Gift Cards cannot be used as a form of payment in stores where Mild-Red is sold. They can only be redeemed online at www.mild-red.com.
In the unlikely event that an ordered item is not available or we are unable to fulfil your order we will notify you within 3 business days to arrange an agreeable alternative item or a full refund.
If a desired item appears sold out online or you can’t find what you are looking for online - please contact us as depending on the style we might able to process a special order for you.
Contact us: firstname.lastname@example.org or phone +64 (3) 470 1303.
The price advertised might not be the same charged to your credit card account due to exchange rate fluctuations. That means that because we are based in New Zealand we have to convert your purchase to New Zealand dollars at the exchange rate on the day it is processed. If you have any queries, please contact us
Please supply a physical delivery address at check out where someone will be available to sign for your item between the delivery hours of 9am - 5pm, Monday - Friday. We recommend listing your work address.
We are unable to deliver to PO Box address.
PRICING AND DELIVERY TIME FRAME
** HOLIDAY ORDERS ** Please note that any orders placed between 24 December and 10 January will be dispatched on the 11 January 2016.
** FREE Shipping worldwide on all orders over $300
Below time frames are approximate for deliveries into major cities.
Shipping includes a tracking number and insurance.
If your international order is urgent please contact us for an International Express Courier quote.
Depending on the final destination the delivery may take longer if your item/s requires customs clearance on arrival into your country. Mild-Red is not liable for any duties or taxes incurred by your country. Custom policies vary from country to country; please contact your local customs office for further information.
Australia, Austria, Belgium, Brazil, Canada, China, Cook Islands, Costa Rica, Croatia, Czech Republic, Denmark, Ecuador, El Salvador, Finland, France, Germany, Greece, Hungary, Hong Kong, Ireland, Italy, Japan, Macau, Malaysia, Mexico, Netherlands, Norway, Philippines, Poland, Portugal, Romania, Samoa, Singapore, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Tonga, UK, Uruguay, USA, Vanuatu and Vietnam.
DUTIES & TAXES
Delivery timeframes are listed as approximate; depending on the final destination the delivery may take longer if your item/s require customs clearance on arrival into your country. Mild-Red is not liable for any duties or taxes incurred by your country. Custom policies vary from country to country; please contact your local customs office for further information.
If an order is lost in transit Mild-Red will either replace or refund the item. Mild-Red will not be liable if the item can be traced to have arrived at its final destination.