TERMS & CONDITIONS

ORDER PROCESS

Please allow 1-3 business days for Mild-Red to process your order ready for dispatch.

Orders will be dispatched during usual business hours Monday – Friday between 9-5pm NZ time. If your order is placed on the weekend or a public holiday (New Zealand time) it will be processed on the next business day. Please note that the shipping timeframe provided relates to the shipping lead-time only and does not include any time for processing your order. If for any reason we are unable to meet this turnaround time we will contact you via email.

You will receive email confirmation of your order once your order has been placed and again once it has shipped, including your tracking number.

Mild-Red will make every effort to deliver your purchase on time, however we will not be held responsible for any shipping delays that are out of our control.

Cancellations are not accepted for orders that incur shipping delays.

Unfortunately we may not always be able to fulfil your online purchase due to stock shortfalls. In the event that your item is unavailable and your order cannot be filled, we will notify you via email within 3 business days to arrange an agreeable alternative item or a full refund.

SPECIAL ORDERS

If a desired item appears sold out or you can’t find what you are looking for online please contact us, depending on the style we may be able to process a special order for you. Contact us: hello@mild-red.com or phone +64 (3) 470 1303.

SECURE SHOPPING

All payments are to be made in full, inclusive of any postage costs, via credit card.

Mild-Red accepts the following credit cards and options as forms of secure payment:
Visa, MasterCard, American Express and PayPal.

Prices listed on the website are all represented in $NZD and will be charged in $NZD to your credit card, using that days exchange rate.

Online Gift Cards cannot be used as a form of payment in stores where Mild-Red is sold. They can only be redeemed online at www.mild-red.com.

In the unlikely event that an ordered item is not available or we are unable to fulfil your order we will notify you within 3 business days to arrange an agreeable alternative item or a full refund.

If a desired item appears sold out online or you can’t find what you are looking for online - please contact us as depending on the style we might able to process a special order for you.

DISCLAIMER

The price advertised might not be the same charged to your credit card account due to exchange rate fluctuations. That means that because we are based in New Zealand we have to convert your purchase to New Zealand dollars at the exchange rate on the day it is processed. If you have any queries, please contact us

DELIVERY ADDRESS

Please supply a physical delivery address at check out where someone will be available to sign for your item between the delivery hours of 9am - 5pm, Monday - Friday. We recommend listing your work address.

We are unable to deliver to PO Box address.

PRICING AND DELIVERY TIMEFRAME

** FREE Shipping worldwide on all orders over $200

Below timeframes are approximate for deliveries into major cities.

Shipping includes a tracking number and insurance.

If your international order is urgent please contact us for an International Express Courier quote.

Depending on the final destination the delivery may take longer if your item/s requires customs clearance on arrival into your country. Mild-Red is not liable for any duties or taxes incurred by your country. Custom policies vary from country to country; please contact your local customs office for further information.

SHIPPING DESTINATIONS

Australia, Austria, Belgium, Brazil, Canada, China, Cook Islands, Costa Rica, Croatia, Czech Republic, Denmark, Ecuador, El Salvador, Finland, France, Germany, Greece, Hungary, Hong Kong, Ireland, Italy, Japan, Macau, Malaysia, Mexico, Netherlands, Norway, Philippines, Poland, Portugal, Romania, Samoa, Singapore, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Tonga, UK, Uruguay, USA, Vanuatu and Vietnam.

DUTIES & TAXES

Delivery timeframes are listed as approximate; depending on the final destination the delivery may take longer if your item/s require customs clearance on arrival into your country. Mild-Red is not liable for any duties or taxes incurred by your country. Custom policies vary from country to country; please contact your local customs office for further information.

NON-DELIVERY

If an order is lost in transit Mild-Red will either replace or refund the item. Mild-Red will not be liable if the item can be traced to have arrived at its final destination.

FULL PRICED ITEMS

If you are not satisfied with the fit of a garment Mild-Red will refund the cost of full priced item/s, provided the goods are in their original condition. This means the garment has all tags attached, item is unwashed and unworn.

All purchases become final within ten days of you receiving the order.

It is essential to contact us hello@mild-red.com or phone +64 (3) 470 1303 within 10 days of you receiving the goods to notify us of your intent to return your purchase. Please include your reasons and/or exchange/refund requirements.

You can download a return form here.

- All returns must include your completed returns form with your item/s.

- All returns must be securely and appropriately repackaged by you.

- We suggest you select an insured shipping or postage method. You are responsible for the product

until it reaches us. Mild-Red does not accept responsibility for packages we do not ship ourselves.

- All return shipping costs are to be paid by the customer.

- Once you have filled in our returns form please send your package and form to:

MILD-RED

1 YORK PLACE, DUNEDIN, 9016

NEW ZEALAND

+64 (3) 470 1303

- We must be advised of your return track and trace reference number.

- We will notify you via email once your return has been processed.

Returned purchases must be received by Mild-Red within 7 days of making contact with us wishing to return your item/s.

Refunds will be credited back into the same account within 5 business days of receiving the item/s.

SALE ITEMS

No refunds or exchanges on sale items but if it is faulty we will do our best to fix it or replace it. In the case of

receiving a faulty sales item, returns will be handled in the same manner as for non-sale items.

FAULTY PRODUCTS

If you believe the item you purchased from Mild-Red’s Online Store is faulty, please contact us immediately (within 10 days of your purchase) so we can put aside a replacement. Once we have received the item we will repair, replace or refund the item. The courier cost for returning the faulty garment will be credited to you.

Contact us: hello@mild-red.com or +64 3 470 1303.

We reserve the right to repair prior to providing a full or partial refund.

Mild-Red will not replace items due to incorrect washing or have clearly been damaged because of wear and tear.

STOCK AVAILABILITY

In the unlikely event that an ordered item is not available or we are unable to fulfil your order we will notify you within 3 business days to arrange an agreeable alternative item or a full refund.

SPECIAL ORDERS

If a desired item appears sold out or you can’t find what you are looking for online please contact us, depending on the style we may be able to process a special order for you.

COPYRIGHT

All photographs, imagery and text on this website are the intellectual property of Mild-Red and copying or use of any of this information represented on the website is not permitted. Any use may result in legal action. Please contact Mild-Red for permission if you wish to use any material.

CUSTOMER SERVICE POLICY

Mild Red is committed to delivering exceptional customer service and quality products. We endeavour to ensure all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 2-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 3 business days to arrange an agreeable alternative item or a full refund.

PRIVACY POLICY

Your privacy is important to us, we do not rent, sell or distribute our customer base. We also do not store your credit card details on our server, all credit card purchases are processed through a Pay-Pal secure payment gateway. If you send correspondence via the Mild-Red website through email, fax or post, Mild-Red will retain such information in the records of your account. We will also retain customer service correspondence and other information from PayPal about you. We retain these records so that we can fulfil your online purchases in addition to measuring and improving our customer service. Mild-Red will not share, sell or rent retained customer information with any third-party persons or companies. We may, over time, delete these records if permitted by law. You should also be aware that we may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or is necessary to protect the users of our web site, the site or the public. Please read carefully the privacy policy of Paypal when creating an account or providing them with your credit card details

ONLINE GIFT CARDS

Online Gift Cards cannot be used as a form of payment in stores where Mild-Red is sold. They can only be redeemed online at www.mild-red.com